On-Demand Healthcare The Evolution of Medical

Industry

FinTech (Banking)
Services

Software Development
Business Type

B2B
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Customer

Our client for this project was a vendor of pharmaceuticals and medical products providing services in more than 15 states in the U.S. The client works in partnership with biopharma companies, hospitals, pharmacies, and manufacturers and has been a renowned name in the industry for more than two decades.

Challenge

The client faced issues with their existing system, and it hampered the daily operations. Furthermore, the system was outdated and lacked scalability. The client wanted us to have a functional inventory management feature and a better delivery management feature for better management and flexibility for their users.

The client was also looking for a development firm that strictly ensures HIPAA compliance to secure their users’ information.

Solution

The NineHertz Team brainstormed ideas in the requirement gathering phase through market research and analyzing the current system to gain a clear understanding of the client’s vision to simplify operations in a pharmacy chain across multiple locations through a single platform. Our approach focused on the following –

Scalability and Flexibility –

Our team ensured that the application was scalable and flexible in terms of use and efficiency. We initially created prototypes and wireframes of user interface (UI) and user experience (UX) ensuring the client’s brand identity aligned with the client’s goal of this application.

At the end of this stage, we delivered high-fidelity mockups and interactive prototypes to showcase the app’s final look and feel. We adhered to the Agile methodology and provided regular updates to the client to showcase the medicine delivery app development progress.
Advanced Features –

Our team integrated features like push notifications and a search feature for users to find medications by applying filters such as drug type, dosage, brand, therapeutic category, multipayment options, etc to provide users with greater control over their medication needs.
HIPAA Compliance –

Our team conducted comprehensive and rigorous testing to ensure the app functions flawlessly. The team performed extensive functionality, usability, security, and performance testing to deliver a bug-free, future-proof, and high-performing application.

The team focused their approach on HIPAA compliance. They ensured that the app meets the strict requirements of the Health Insurance Portability and Accountability Act (HIPAA), constituting a solid foundation for protecting patient data.

Our platform includes an advanced admin dashboard panel, a devoted pharmacist panel, and a user-friendly interface for customers.

Customer Panel

The customer is created to enhance convenience for pharmacy clients. It simplifies the onboarding process, sends customized reminders, and provides easy access to a diverse pharmacy catalog, medical information, and order-tracking features.

Pharmacist Panel

The pharmacist panel is a dedicated system designed to optimize operations for pharmacy workers, providing them with a customized interface with access to inventory, medicine delivery and MRP management, prescription processing, order details, and reports to monitor daily operations efficiently through a single platform.

Admin Panel

The admin panel is an easy-to-use interface designed to control and manage all aspects of the pharmacy platform, including inventory, pharmacists, orders, customers, content, and analytics. It provides an interactive dashboard to the admin with metrics and tools to optimize management tasks and ensure smooth operations.

Results & Impact

39% Operational efficiency boost:

The implementation of advanced features created by The NineHertz team assisted users in pre-ordering and quick pick-up options. These crucial processes facilitated ease in prescription processing, order fulfillment, and inventory management. The app delivered a higher return on investment for the client.
73% Rise in customer satisfaction:

The application has a functional order management system, resulting in reduced delivery time, and contributing to customer satisfaction.
33% Increase in customer base:

The platform is easy to use which helped our client to attract many new users online, leading to increased customer engagement. The app registered a 33% increase in new users, affirming its popularity.
19% Revenue growth:

As a result of a growing user base, the client has seen its sales increase by 19%. Medicine delivery to the doorstep through a click of a mobile is highly appealing, and notifications of expired medications improve customer retention.