On-Demand Healthcare The Evolution of Medicat
- Healthcare
Transforming Shift Management Innovations in Nursing Workflow
- Industry
FinTech (Banking)
- Services
Software Development
- Business Type
B2B
- Consult our experts
Customer
The client is a multi-specialty hospital in Canada managed by a Trust since 1967. With 400 beds and 2000 employees managing 30,00 ER visits, 14,000 surgeries, and 21,000 inpatient admissions annually.
Challenge
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Nurses and staff faced difficulty signing up for shifts using the existing workforce scheduling solution, managing it all through traditional methods like registers.
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The Nurse administrative staff had to manually enter the nurse’s shifts before creating a detailed schedule, which increased their administrative workload.
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Staffing coordinators needed clear visibility and ease to adjust the nurse schedules. They also needed a more effective way to create, manage, and compensate for the shifts day and night.
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The hospital wanted to increase nurse engagement and create work satisfaction to create a healthy work environment.
Solution
NineHertz team has designed and developed a scheduling Mobile application for the hospital nurses to manage the residents and also allow them to synchronize the workflows of in-house staff with the following elements:
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Nurse Profiles –
Allows registered nurses and other Admin staff to create a detailed profile within the app.
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Shift Search –
The Nurse Managers and the nurses can search for available shifts based on location, date, time, and specialty.
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Shift Booking –
The hospital can post the staffing requirements, available shifts, skills, and job descriptions. For nurses, they can show their availability and also book a shift according to the hospital’s requirements.
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Availability Calendar –
Both healthcare professionals and facilities maintain and update the availability calendar for easy scheduling.
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Shift Management-
Facilities can manage the available shifts, review applications from the nurse, and approve job requests.
Keeping the elements as our main focal approach we created an easy-to-use user interface to help our client mainstream the staffing solution. We incorporated the following features:
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Master Schedule Creation:
Nurse managers use an Application to create the master schedule.
The Application automatically considers:
- Availability of nurses.
- Licenses and skills of each nurse.
- Preferences of the nurses.
- Time-off requests are based on predefined rules.
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Self-Scheduling Process:
Once the master schedule is created, nurses and staff engage in self-scheduling. They can sign up for open shifts that match their licensure and qualifications.
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Nurse Manager’s Review:
After self-scheduling is complete, the nurse manager reviews the schedule. The aim is to balance the workload distribution among the staff. Ensures proper coverage for all shifts.
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Day-to-Day Adjustments:
Staffing coordinators are responsible for managing day-to-day adjustments.
Adjustments may be needed due to:
- Call-outs.
- Fluctuations in patient census.
- Other changes in supply and demand.
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Real-time Notifications:
Open shifts are dispatched to qualified staff in real time. Staff members receive notifications about open shifts.
Results & Impact
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A nurse scheduling mobile application proves to be an efficient way of streamlining schedule creation and management while increasing nurses’ autonomy.
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Real-time visibility enables the administrative staff to ensure adequate shift coverage, reduce burnout, and optimize patient care.
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Mobile application is effective for nurses to sign up for partial and incentive shifts and note preferences and special considerations improving nurse engagement and satisfaction.
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One-click reporting makes it easy to track on-call nurses, callouts and floats for accountability and more balanced scheduling.
Technologies and Tools
Technologies
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